Privacy Page

Last updated: June 25, 2024

Information We Collect:

We collect personal information such as your name, email address, phone number, and any other information you provide through our website, during customer service interactions, or through other communication channels. This includes data submitted for the purposes of SMS notifications as part of our operational services.

We do not share, sell, or disclose any personal information, phone numbers, or SMS capabilities with any third parties for any purpose.

How We Use Your Information:

The information collected is primarily used for customer service purposes, work-related updates, and to enhance communication, including the use of SMS for essential operational updates. At US Load System LLC, we utilize SMS communication to efficiently coordinate with our drivers. This includes receiving timely updates on load statuses, shipment pickups and deliveries, and any delays that may occur. Additionally, we use SMS to share critical information regarding load requirements and safety protocols, ensuring seamless and safe operations across our fleet. We ensure that all communications comply with industry guidelines to prevent spam and misuse.

SMS Communications and Compliance:

We send SMS messages as an integral part of our operational services, strictly adhering to CTIA guidelines and the codes of conduct of major carriers. By checking the box on the contact form, you consent to receive SMS communications necessary for service fulfillment, with assurance of adherence to privacy and ethical standards in messaging.

Obtaining Consent:

Consent for SMS communications is explicitly obtained through an opt-in mechanism on our website. When you provide your phone number, you are presented with a checkbox that states, "By checking this box, I consent to receive SMS communications necessary for service fulfillment. I have reviewed the privacy statement and choose to opt-in by providing my phone number below." This ensures informed consent and clear communication of SMS usage. We log and track all user consent and opt-out requests to ensure compliance with carrier and regulatory requirements.

Protection of Your Information:
We employ robust security measures to safeguard your personal information, using industry-standard encryption and security protocols. This extends to all forms of communication, including SMS, ensuring your data is protected against unauthorized access or disclosure.

Disclosure of Information:

Your personal information is used solely to provide our services and comply with legal requirements. We do not share, disclose, or sell your information to any party for any reason. This includes personal information, SMS capabilities, phone numbers, or any other data you provide. Our use of SMS involves direct communication with our drivers to coordinate load statuses, shipment pickups and deliveries, handle delays, and share important load requirements and safety information.

Compliance with SMS Policies:
Our SMS practices are designed to prevent unsolicited messages. We do not engage in sending SMS messages for advertising, promotional campaigns, or other non-service-related purposes without explicit, logged consent. Opt-out instructions are clearly provided in all operational SMS communications, ensuring compliance with opt-out requests as per carrier and regulatory guidelines.

Prohibited Content and Campaigns:

We do not send SMS messages related to loan and mortgage advertisements, credit repair offers, debt relief, work-from-home advertisements, political messages, or any other prohibited content as outlined in our SMS policy. Our messages are strictly for service-related communications with prior consent.

Privacy Policy Accessibility:
This policy is prominently accessible from our homepage and wherever personally identifiable information is collected. The visibility and accessibility of our privacy policy are maintained to ensure ease of access for all users.

Opt-Out Instructions:

Every SMS message we send includes clear opt-out instructions, allowing you to easily unsubscribe from receiving further messages. If you choose to opt out, you can simply reply with "STOP," and we will promptly remove your number from our messaging list. This process is designed to be straightforward and immediate, ensuring that your preferences are respected. Furthermore, we honor all opt-out requests without delay.

For any questions regarding this privacy policy, our SMS practices, or our overall privacy practices, please contact us at safety@usloadllc.com.